Privacy Policy

This Privacy Policy explains how CLD Service Repairs (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website www.cldservicerepairs.co.uk or contact us for our insurance-approved bodyshop services.

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1. Who We Are

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CLD Service Repairs
117-125 LEAGROVE ROAD,  Luton, LU3 1RJ

info@cldaccidentrepairs.com

+447565261256

We act as the Data Controller, which means we are responsible for deciding how your personal information is used and protected.

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2. What Information We Collect

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We may collect the following types of personal data:

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Information you provide to us directly

• Name

• Contact details (email, phone number, address)

• Vehicle information (registration, make, model)

• Insurance details where relevant

• Any information you submit through forms, emails, or phone calls

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Information collected automatically

• IP address

• Browser type and device information

• Pages viewed and interaction data
  This is collected through cookies and similar technologies (see section on cookies).

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3. How We Use Your Information

We use your personal data to:

• Provide quotations and carry out vehicle repairs

• Communicate with you regarding bookings, updates, and service information

• Liaise with your insurance company when required

• Maintain internal records

• Improve our website and services

• Comply with legal or regulatory obligations

We only process your data when we have a lawful basis, such as contractual necessity, legitimate interests, legal obligations, or your consent (where required).

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4. Sharing Your Information

We may share your information with:

• Insurance companies involved in your claim

• Parts suppliers and trusted service partners

• Our IT, hosting, and website service providers

• Legal or regulatory authorities if required

We do not sell your personal information to third parties.

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5. How We Store and Protect Your Data

We take data security seriously. Your information is stored securely and protected with appropriate technical and organisational measures to prevent loss, unauthorised access, or misuse.

We only keep your data for as long as necessary to fulfil the purposes outlined in this policy and to meet legal, accounting, or reporting requirements.

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6. Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you

• Request correction of incorrect or incomplete information

• Request deletion of your data (in certain circumstances)

• Object to processing based on legitimate interests

• Request restriction of processing

• Request transfer of your data to another provider

• Withdraw consent at any time (where consent was the basis for processing)

To exercise any of these rights, contact us using the details above.

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7. Cookies

Our website may use cookies to:

• Improve user experience

• Analyse website performance

• Remember your preferences

You can manage or disable cookies through your browser settings.
A separate Cookie Policy may be provided if required.

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8. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the content or privacy practices of those websites.

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9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

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10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: